Privacy Policy

1. Introduction

At ClearDutyWay, protecting your personal data is our top priority. This Privacy Policy explains in detail how we collect, use, and protect your information when using our tax-free shopping services and what measures we take to protect your privacy.

All data processing operations are conducted in strict compliance with Singapore data protection laws, including the Personal Data Protection Act (PDPA), and other internationally recognized standards.

2. Data Collection

We collect personal data in the following contexts:

  • When subscribing to our tax-free shopping services
  • During initial consultation and tax analysis
  • When scheduling appointments and processing requests
  • During communication with our tax specialists

The collected information may include:

  • Personal identification and contact data
  • Shopping information and tax requirements
  • Preferences and requirements regarding tax-free services
  • Documentation of shopping receipts for analysis purposes
  • Feedback on our services

3. Use of Information

Your data is processed exclusively for the following purposes:

  • Provision and personalization of our tax-free shopping services
  • Development of tailored shopping strategies for your individual needs
  • Processing of payment transactions and invoicing
  • Coordination of appointments and service reminders
  • helping smooth technical operation of our services
  • Fulfillment of legal obligations related to our services

Our data processing always follows the principles of data minimization and purpose limitation.

4. Data Security

To protect your data from unauthorized access, we employ state-of-the-art security measures that are regularly reviewed and updated.

For our customer management systems and communication platforms, we use encryption technologies and access controls that meet the high security standards of the tax and shopping industry.

5. Data Sharing

We only share your data:

  • With selected partners who are essential for fulfilling your tax-free service requirements
  • With trusted payment service providers for transaction processing
  • With external service providers for specialized tax services (with your consent)
  • When required by law or regulatory authorities

All service providers and partners who may have access to your information are contractually bound to strictest confidentiality and data protection standards.

6. Digital Technologies

To provide an optimal customer experience and continuously improve our services, we use various digital technologies.

These include:

  • Session Cookies: For website functionality and security
  • Preference Cookies: For storing your settings and choices
  • Analytics Tools: For anonymous evaluation of service usage and improvement

You retain control over these technologies and can adjust your preferences through our cookie management system.

7. Your Rights

As our customer, you have comprehensive rights regarding your personal data:

  • Transparency: Complete information about the personal data we store about you
  • Correction: Correction of incomplete or incorrect information in your customer profile
  • Deletion: Removal of your data after service completion or upon request
  • Restriction: Limitation of data processing for specific purposes
  • Data Portability: Receipt of your information in a structured format
  • Objection: Right to object to certain data uses for marketing or profiling

For inquiries regarding your data protection rights, please contact our Data Protection Officer at privacy@cleardutyway.com.

8. GDPR Compliance

Although ClearDutyWay is based in Singapore, we adhere to the principles of the European General Data Protection Regulation (GDPR) to help optimal protection for our international customers:

  • Lawfulness of Processing: We process your data only with a lawful basis, based on your consent, contract fulfillment, or legitimate interest.
  • Purpose Limitation: Your information is used exclusively for the specified purposes of tax-free shopping and refund services and is not misused.
  • Data Minimization: We collect only information necessary for our tax-free services.
  • Accuracy: We strive to maintain accurate and current information, with opportunities for correction.
  • Storage Limitation: Customer data is stored only for the duration necessary for service provision plus legally required retention periods.
  • Integrity and Confidentiality: Strict security measures protect your data from unauthorized access.

As a Singapore premium service provider, we combine strict Singapore data protection standards with GDPR requirements to help the highest possible data protection standard for our customers.

9. Updates

This Privacy Policy is regularly reviewed and adapted to current technological developments and legal requirements. The current version is always available on our website.